Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

At AhaFinds, we want you to be completely satisfied with your purchase. If there is a problem with your order, we're here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, when applicable.

  • You must provide proof of purchase or your order number.

  • You must contact us before sending any item back.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • A short video showing the issue

If the issue is confirmed, we may offer a replacement or a full refund, depending on the circumstances.

3. Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days of delivery, provided the item is unused and in its original condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

5. Items That Cannot Be Returned

Returns may not be accepted for:

  • Used products

  • Products damaged through misuse or improper handling

  • Products missing essential parts or packaging

  • Items returned after the applicable return period

This does not affect your rights where applicable under local consumer protection laws.

6. Refund Without Return

In certain circumstances, we may issue a refund without requiring the product to be returned. This may apply when an item is damaged, defective, incorrectly shipped, or when returning the product would be impractical.

The decision will be made on a case-by-case basis.

7. Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact us if the refund still cannot be located.

We're happy to help investigate the issue.

8. How to Request a Return or Refund

To request a return or refund, contact us through our customer support contact listed on our website.

Please provide your order number and explain the reason for your request. We will provide you with the appropriate next steps.

Important: Do not return an item until you have received return instructions from us.

9. Contact

If you have any questions about this Return & Refund Policy, please contact our customer support team.

Zovari

We reserve the right to update this policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.